Return & Refund Policy
Thank you for shopping with Mixxali . We value your satisfaction and aim to make your shopping experience as smooth as possible.
Returns
You may request a return within 30 days of receiving your order.
Items must be unused, in their original packaging, and in the same condition as received.
To initiate a return, please get in touch with our support team by filling out the form on our Contact Us page or send us an e-mail directly at mixxalishop@gmail.com to expedite your return, please provide us with your Order Number or the Name and E-Mail Address used to place the order.
Damaged Items
We take great care in packaging our products to prevent damage during shipping. We consider an item damaged if it has a defect or if the product is physically broken. Damaged packaging that occurred during shipping such as dented boxes, etc. with a product in good condition is not considered damage.
If your item arrives damaged, please let us know within 72 hours of delivery. To report a damaged item, please email us at mixxalishop@gmail.com and include a clear photo of the damage. We will determine if you are eligible for a replacement at no cost to you. We do not refund, replace, nor accept returns for items damaged through normal use, wear and tear, or misuse.
Shipping and Delivery
While we strive to deliver your order in a timely manner, we cannot be held responsible for any shipping or delivery delays that are outside of our control, including those caused by the courier, customs, or other factors and issues that may occur during shipping. If you experience any problems with your delivery, please contact the courier directly for assistance. We are not responsible for any lost, stolen, or delayed packages.
Incorrect Shipping Address
It is the customer's duty to ensure the correct shipping address is used at checkout. If it is incorrect and we are not notified of this within 24 hours of placing your order, you will not be entitled to a resend or a refund.
Please note that we reserve the right to modify this Return & Refund Policy at any time, and it is the responsibility of the customer to review the most recent version of the Return & Refund Policy before purchasing and using our products. By purchasing and continuing to use Mixxali products, customers are indicating their acceptance of this Return & Refund Policy.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed to your original payment method within 5–10 business days.
Exchanges
If your product is defective or damaged, we offer free exchanges. Please email us at mixxalishop@gmail.com within 7 days of delivery with photos of the product.